Aeroflot Check-in Information
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Passengers flying with Aeroflot can complete check-in through online services,
airport kiosks where available, or staffed check-in counters. These options
allow travelers to obtain boarding passes, submit baggage, complete travel
document checks, and finalize departure procedures before proceeding to the
gate.
Online / Mobile Check-in
Aeroflot provides online check-in for eligible flights through its digital
booking channels. Passengers can open their reservation, review passenger
details, select from available seating options, and receive a boarding pass for
print or mobile presentation. This service enables travelers to finish the
check-in process before arriving at the airport, subject to route and document
requirements.
Self-Service Kiosks
Self-service kiosks are available at selected airports for Aeroflot passengers.
Kiosks support key check-in functions such as booking retrieval, boarding pass
printing, and confirmation of flight details. Passengers traveling with checked
baggage may need to proceed to a staffed baggage acceptance point after
completing the kiosk transaction.
Airport Counter Check-in
Aeroflot offers airport counter check-in for passengers who require direct staff
assistance or who must complete document inspection before travel. Counter
services include issuance of boarding passes, acceptance of checked baggage,
review of identification and visa documents, and support for itinerary-related
matters connected with departure. This option is also used for passengers whose
travel documents require manual verification.
Special Assistance
Aeroflot provides special assistance for passengers who need support during
check-in, airport processing, and boarding. Assistance can be arranged for
travelers with reduced mobility, passengers requesting wheelchair service,
children traveling alone, and those with medical or accessibility requirements.
Early notification to the airline supports proper coordination with airport
ground services.
Shall you need further information, lease reach out to the Aeroflot Call Centre in Moscow using the contact details provided below.
| Head Office (HQ) | Tel Number | |
|---|---|---|
| Aeroflot 37 Arbat Street Moscow, 119002 Russia |
8 800 444 5555 (Russia Only) +7 495 223 5555 (International) |
info@aeroflot.ru |
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