Aeroflot Lost and Found
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Passengers traveling with Aeroflot who misplace personal items should report the
matter to the airline or airport authority based on the place where the property
was lost. Cabin property, terminal lost articles, and baggage-related missing
items are processed through different service units. Accurate and timely
reporting is part of the recovery process.
Items Left on Board the Aircraft
Personal belongings left on an Aeroflot aircraft are handled by the airline’s
station services or ground handling personnel at the arrival airport. After the
flight, property found in the cabin during cleaning or inspection is registered
and stored under local station procedures.
Items Lost at the Airport
Items lost in airport-controlled locations such as check-in areas, security
zones, departure gates, transit areas, arrival halls, or public waiting spaces
are managed by the airport’s lost and found department. Responsibility for these
areas rests with the airport authority or terminal operator rather than the
airline.
Baggage-Related Lost Property
Baggage-related reports cover checked baggage that does not arrive, baggage
delivered late, or articles reported missing from checked luggage. These matters
are recorded through the baggage tracing office at the airport. Passengers may
be asked to provide claim tags, travel documents, and a written description of
the issue.
Reporting a Lost Item
Passengers should submit a report with full flight information, the date of
travel, airport of arrival, seat number if relevant, and a detailed description
of the item. Features such as brand, color, dimensions, and unique markings
support matching during the search process.
Recovery and Collection
When an item is recovered, the passenger may be contacted using the information
given in the report. Collection may take place at the airport, airline office,
or another designated location, subject to identity and ownership verification
requirements.
Passenger Advice
Passengers should review all personal storage spaces before disembarkation and
check the baggage reclaim area carefully. Valuables, travel documents, keys,
medication, and portable electronics should remain with the passenger at all
times.
Shall you need further information, lease reach out to the Aeroflot Call Centre in Moscow using the contact details provided below.
| Head Office (HQ) | Tel Number | |
|---|---|---|
| Aeroflot 37 Arbat Street Moscow, 119002 Russia |
8 800 444 5555 (Russia Only) +7 495 223 5555 (International) |
info@aeroflot.ru |
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