Aeromexico Check-in Information
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Passengers traveling with Aeroméxico can check in through online and mobile
services, self-service kiosks at participating airports, or traditional airport
counters. These check-in methods enable travelers to secure boarding passes,
complete document review where required, and prepare for departure before
boarding the aircraft.
Online / Mobile Check-in
Aeroméxico offers online and mobile check-in for eligible domestic and
international flights. Passengers can access their reservation using booking
details, review flight information, choose available seats, and receive a
digital or printable boarding pass. This process allows travelers to complete
check-in before reaching the airport and proceed more efficiently through
departure formalities.
Self-Service Kiosks
Aeroméxico provides self-service kiosks at selected airports within its network.
Passengers may use these machines to retrieve bookings, print boarding passes,
and in certain cases manage seat assignments. Travelers with checked baggage can
complete the next step at the airline’s designated bag-drop area after using the
kiosk.
Airport Counter Check-in
Airport counter check-in remains available for Aeroméxico passengers who need
personal assistance or are required to present travel documents for inspection.
At the counter, airline staff issue boarding passes, process checked baggage,
and verify passport, visa, and entry requirements when applicable. This option
also supports passengers traveling on complex itineraries or with booking
changes that require staff handling.
Special Assistance
Aeroméxico provides special assistance for passengers requiring additional
support before departure. These services include assistance for travelers with
reduced mobility, passengers requiring wheelchair support, unaccompanied minors,
and individuals with specific travel needs. Requests should be arranged with the
airline ahead of travel so the appropriate service can be prepared.
Shall you need further information, please contact Aeromexico Customer Service in
Mexico City as provided below:
| Head Office (HQ) | Tel | |
|---|---|---|
|
Aeroméxico Paseo de la Reforma 243 26th Floor, Cuauhtémoc 06500 Mexico City CDMX, Mexico |
+52 55 5133 4000 | TBA |
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