Aeromexico Lost and Found

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Passengers who lose personal belongings during travel with Aeroméxico must direct the report to the correct department based on where the item was last in their possession. Property left on the aircraft, items misplaced inside the airport terminal, and baggage-related missing articles follow separate handling channels. Immediate reporting helps support verification and return efforts.

Items Left on Board the Aircraft

Objects left inside the aircraft cabin after arrival are handled by Aeroméxico station personnel or by the authorized ground handling company at the destination airport. After passengers disembark, items located during cabin inspection or cleaning are cataloged and stored under the procedures in force at that station.

Items Lost at the Airport

Property misplaced in ticketing areas, security checkpoints, gate lounges, restaurants, public seating areas, or immigration and customs sections is handled by the airport operator or the relevant terminal authority. These locations are outside the airline’s lost property custody unless the item is transferred later by airport staff.

Baggage-Related Lost Property

Missing checked baggage, delayed baggage delivery, or personal property reported missing from checked luggage is handled through the baggage service office. Passengers may need to submit the baggage tag, boarding pass, and identification so the case can be registered and traced through baggage systems.

Reporting a Lost Item

A report should be filed with complete travel details, including the passenger’s name, flight number, travel date, origin and destination, and a precise description of the missing property. Information such as brand, model, serial number, color, and storage location can assist staff in matching the report with recovered items.

Recovery and Collection

When property is located, the holding office may arrange pickup or provide instructions for release. Passengers may need to show identification and evidence of ownership before the item is handed over or shipped.

Passenger Advice

Passengers should inspect the seating area, overhead compartments, under-seat space, and baggage claim zone before exiting. Cash, passports, medication, jewelry, and electronic devices should remain in personal possession throughout the trip.

Shall you need further information, please contact Aeromexico Customer Service in Mexico City as provided below:

Head Office (HQ)	Tel	Email
Aeroméxico Paseo de la Reforma 243 26th Floor, Cuauhtémoc 06500 Mexico City CDMX, Mexico	+52 55 5133 4000	TBA

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