Air Arabia Lost and Found

AirlinesOffice.com  »  Major Airlines  »  Air Arabia  »  Lost and Found

Passengers who lose personal property while traveling with Air Arabia can report the matter through the appropriate airline or airport channel, depending on where the item was misplaced. The process differs for items left inside the aircraft cabin, property lost within the airport terminal, and baggage-related missing articles. Accurate reporting supports identification and return procedures.

Items Left on Board the Aircraft

Personal belongings left in the aircraft cabin, seat pocket, overhead compartment, or lavatory are handled through Air Arabia’s station services or the ground handling team at the arrival airport. Once cabin cleaning or post-flight inspection is completed, recovered items are recorded and stored according to local airport handling procedures.

Items Lost at the Airport

Property misplaced in check-in areas, security screening zones, boarding gates, lounges, immigration halls, or public terminal spaces falls under the responsibility of the airport authority or its designated lost property office. Air Arabia does not manage items lost in these airport-controlled areas unless they are later transferred to the airline by airport staff.

Baggage-Related Lost Property

Items missing from checked baggage, baggage delivery issues, or baggage not received on arrival are handled through the airline’s baggage services or the airport’s baggage tracing desk. Passengers may be required to present baggage tags, boarding passes, and identification when submitting a report relating to checked baggage matters.

Reporting a Lost Item

Passengers should report the lost item as soon as possible with a clear description of the article, travel date, flight number, arrival airport, and contact details. Information such as color, brand, identifying marks, and the location where the item was last seen supports the tracing process.

Recovery and Collection

Recovered items are returned according to the procedures of the airline station or airport authority holding the property. Collection may require identity verification, proof of ownership, and compliance with local storage or courier arrangements.

Passenger Advice

Passengers should check the seat area, overhead locker, and baggage claim area before leaving the airport. Travel documents, medication, valuables, and electronic devices should be kept in personal custody throughout the journey.

Shall you need further information, please contact Air Arabia's 24-hour Call Centre in the UAE as provided below:

Head Office (HQ)	Tel	Email
Air Arabia Building A1, Next to Cargo Entrance Sharjah International Airport P.O Box 132, United Arab Emirates	+971 6 558 0000 (24 hours)	contactus@airarabia.com

undo...back