Air Cairo Lost and Found
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Passengers travelling with Air Cairo who lose personal belongings during their
journey can request assistance through the airline or the relevant airport
authority. Lost property may include items left on board the aircraft, within
airport terminals, or in checked baggage.
Reporting Lost Items
Passengers should report missing
items as soon as possible after discovery. Reports should include the
passenger's name, flight number, travel date, contact information, and a
detailed description of the missing item. Lost property found within airport
terminals is handled by the airport's lost and found office, while items left on
board are managed through Air Cairo and its ground handling partners.
Onboard Items
Personal belongings found on Air Cairo
aircraft are recorded and stored by the airline's ground handling
representatives at the arrival airport. Passengers should provide their flight
details, seat number, and a description of the item when submitting an enquiry.
Recovery and collection arrangements are coordinated through the airport
handling office where the item is located.
Checked Baggage Issues
Passengers must report delayed, missing, or damaged checked baggage to the
Air Cairo baggage service desk immediately upon arrival and before leaving the
baggage reclaim area. A Property Irregularity Report (PIR) will be issued and
assigned a reference number for baggage tracing purposes.
Passengers may
use the PIR reference number when communicating with the airline regarding
baggage status updates. Supporting documents, including baggage tags, boarding
passes, and receipts for damaged items, may be required during the investigation
process.
Item Collection
Recovered items are
released only to the passenger or an authorised representative. Valid
identification must be presented at the time of collection. For baggage-related
cases, passengers may also be required to provide the PIR reference number and
baggage claim documentation. Collection arrangements are coordinated directly
with the airport handling office or Air Cairo representative responsible for the
recovered item.
Shall you need further information, please reach out to
Air Cairo Contact Center in Egypt using the following information:
| Head Office (HQ) | Tel | |
|---|---|---|
|
6 El Safa Street Sheraton Heliopolis Cairo 11757 Egypt |
2727 / 090072727 / (+202) 26955500 (+202) 22686697 (Fax) |
res.rm@flyaircairo.com res.rm@aircairo.com |
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