Air Cambodia Lost and Found

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Air Cambodia assists passengers who lose personal belongings during travel. Lost items may occur on board the aircraft, at airport facilities, or in connection with checked baggage. Passengers should report missing items promptly to initiate the recovery process.

Reporting Lost Items

Passengers must report lost items upon arrival at the destination or as soon as they notice the loss. Reports should include flight details, travel date, and a detailed description of the missing item to support the identification and recovery process.

Checked Baggage Delay, Loss, or Damage

If checked baggage is delayed, lost, or damaged, passengers should report the issue at the airline’s baggage counter or Lost & Found desk at the airport. Air Cambodia staff will record a Property Irregularity Report (PIR) with a reference number, which is required for tracking baggage status and for any subsequent claims. The PIR form should be kept until the issue is resolved.

Baggage Irregularities Reporting Time Limits

For delayed or lost checked baggage, complaints must be submitted in writing within 21 days from the date the baggage should have been delivered. For damaged baggage, complaints must be made in writing within 7 days from the date of receipt.

Item Collection and Delivery

Once lost items are located, Air Cambodia will notify the passenger and arrange delivery to the address provided, subject to applicable customs regulations. Alternatively, passengers may collect recovered baggage at the airport.

Shall you need further information, please reach out to Air Cambodia Contact Center in Phnom Penh using the following information:

Head Office (HQ)	Tel	Email
206A, Preah Norodom Blvd Sangkat Tonle Basac Khan Chamkar Mon Phnom Penh Cambodia	+855 23 6666 789	boc@aircambodia.com

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