Air Canada Lost and Found

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Passengers who misplace personal belongings or experience baggage delivery issues while traveling with Air Canada can report the incident through airline or airport Lost and Found services. Prompt reporting and accurate information assist in locating and returning lost property.

Onboard Lost Items

Items left onboard an Air Canada aircraft are collected by cabin crew after passengers disembark. The items are transferred to the Lost and Found office at the arrival airport.

Passengers who forget an item on the aircraft must submit a report through the airline’s online Lost Item form with details such as the flight number, travel date, seat number, and a description of the missing item. After submission, passengers receive a confirmation email with a tracking reference for follow-up.

Items Lost at the Airport

Items lost inside airport terminals - including lounges, check-in halls, security checkpoints, restaurants, boarding gates, or baggage claim areas - are handled by the airport’s Lost and Found department. Passengers must contact the airport authority directly if the item was lost in a public area of the terminal.

Items lost in dedicated airline areas such as a Maple Leaf Lounge or an Air Canada service counter can be reported through the airline’s lost property reporting system.

Lost or Missing Checked Baggage

Passengers whose checked baggage does not arrive on their flight must report the issue immediately at the Baggage Service Office located in the baggage claim area. Airport staff create a Property Irregularity Report (PIR) that records details about the missing bag.

The PIR reference number allows passengers to track baggage through the international WorldTracer. Airlines continue tracing the baggage across their network and partner airlines until it is located.

Baggage that remains unrecovered after 21 days is classified as lost, and passengers can submit a compensation claim according to international aviation rules such as the Montreal Convention.

Reporting and Follow-Up

• Passengers can submit a lost item report through the Air Canada website after leaving the airport.

• Missing baggage must be reported immediately at the airport baggage service desk.

• Passengers can contact Air Canada Customer Service or baggage support for status updates using the reference number from the report.

• Providing detailed information about the lost item, including brand, color, size, and identifying features, improves the chances of successful recovery.

Shall you need further information, please contact Air Canada Customer Support using the information provided below:

Head Office (HQ)	Tel	Open
Air Canada Centre PO Box 14000 Station Airport, Dorval Quebec H4Y 1H4 Canada	+1 888 247 22 62	24x7

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