Air China Check-in Information
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Passengers flying with Air China can check in using the airline’s online
platform, airport self-service kiosks, or staffed check-in counters. These
options allow travelers to receive their boarding passes and complete all
necessary pre-departure procedures before proceeding to security and boarding.
Online / Mobile Check-in
Air China provides online check-in through its official digital channels for
eligible passengers holding electronic tickets on applicable operated flights.
The airline’s online check-in system is integrated into its self-service
platform and supports boarding pass issuance before airport arrival.
Air China states that some categories of special passengers are not accepted
through online check-in, including injured passengers, disabled passengers,
pregnant women, unaccompanied children, passengers requiring special meals, and
wheelchair passengers. These travelers must complete check-in through other
available channels.
Self-Service Kiosks
Air China operates self-service check-in and self-service baggage check-in
within its airport service structure. The airline lists self-service check-in,
self-service baggage check-in, and related self-service inquiry functions as
part of its official airport and passenger processing services. These facilities
support passengers who prefer automated airport processing and may be used for
boarding pass issuance and baggage handling at airports where the service is
available.
Airport Counter Check-in
Airport counter check-in remains an important option for Air China passengers,
including travelers who are not eligible for online or self-service processing.
The airline instructs passengers with special needs to obtain boarding passes
before departure through official website channels, airport service counters, or
self-service kiosks, depending on eligibility and airport facilities. Counter
service also supports passengers who need manual document checks or assistance
with travel requirements.
Special Assistance
Air China publishes dedicated assistance policies for disabled passengers and
other passengers with special needs. The airline states that visually impaired
passengers traveling independently may apply through its website, app, hotlines,
ticketing offices, and airport counters.
Air China also provides service support for passengers with visual disabilities
and publishes separate guidance for elderly passengers requiring wheelchairs,
stretchers, portable oxygen concentrators, or CPAP devices.
Shall you need further information, please contact Air China's Service and Sales Hotline.
This service is available 24 hours a day, daily.
| Head Office (HQ) | Tel Number | |
|---|---|---|
| Air China Jingxin Mansion A-2, Dongsanhuan Bei Road Beijing 100027 P.R.China |
95583 (Service and Sale Hotline) 4008 100 999 |
customer_relations@airchina.com |
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