Air China Lost and Found
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Travelers who lose personal items while flying with Air China can submit a
report through the correct airline or airport office, depending on where the
property was lost. Separate procedures apply to belongings left inside the
aircraft, items misplaced within the terminal, and missing articles connected to
checked baggage. Clear and complete information helps support the search,
verification, and return of the reported property.
Items Lost at the Airport
Items lost in terminal areas fall under airport authority or airport service
management rather than checked baggage handling. Air China’s baggage service
page addresses baggage irregularities and does not present terminal lost
property as part of its baggage compensation framework. Passengers must contact
the airport office responsible for the area where the item was lost.
Baggage-Related Lost Property
Air China provides a delayed, damaged, and lost baggage service process for
checked baggage. The airline’s official information states that compensation for
checked baggage that is lost or damaged in whole or in part is limited under its
published baggage rules, and the page is dedicated to baggage irregularity
handling. This confirms that lost checked baggage is processed through the
airline’s baggage service procedure rather than airport public lost property
counters.
Reporting a Lost Item
Passengers with missing checked baggage must report the matter through Air
China’s baggage service process at the airport connected with their arrival.
Reports for lost airport property must be directed to the airport authority.
Onboard missing items must be raised with local airline airport support linked
to the station of arrival.
Recovery and Collection
Recovery of checked baggage is coordinated through the airline’s baggage
handling channels after the loss report is filed. Collection or delivery
arrangements depend on the baggage service outcome and station procedures.
Property lost in the terminal or security areas is released according to airport
authority rules and identification requirements.
Passenger Advice
Passengers should separate baggage issues from terminal property issues when
making a report. Checked baggage claims must go to Air China’s baggage service.
Property lost in airport facilities must be reported to the airport operator.
Cabin property should be reported to airline staff connected with the arrival
station as soon as the loss is discovered.
Shall you need further information, please contact Air China's Service and Sales Hotline.
This service is available 24 hours a day, daily.
| Head Office (HQ) | Tel Number | |
|---|---|---|
| Air China Jingxin Mansion A-2, Dongsanhuan Bei Road Beijing 100027 P.R.China |
95583 (Service and Sale Hotline) 4008 100 999 |
customer_relations@airchina.com |
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