Air France Lost and Found

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Passengers who misplace personal belongings or experience baggage delivery issues while traveling with Air France can report the incident through airline or airport Lost and Found services. Prompt reporting and accurate information support the recovery and return of lost property.

Air France Lost and Found
Air France Lost and Found

Onboard Lost Items

Items left onboard an Air France aircraft are collected by cabin crew after passengers disembark. The items are transferred to the Lost and Found office at the arrival airport, including facilities at Paris Charles de Gaulle Airport and other destination airports.

Passengers who leave an item onboard must contact the Lost and Found office at the arrival airport or contact Air France customer service with their flight number, travel date, seat number, and a description of the missing item.

Items Lost at the Airport

Items lost inside airport terminals, including airline lounges, check-in halls, security checkpoints, boarding gates, and baggage claim areas, are handled by the airport Lost and Found department. Passengers must contact the airport authority or speak with an Air France representative for instructions on filing a report.

Lost or Missing Checked Baggage

Passengers whose checked baggage does not arrive on their flight must report the issue immediately at the Baggage Services Desk located in the baggage claim area. Airport staff create a Property Irregularity Report (PIR) containing details about the missing bag.

The report includes a reference number used to trace the baggage through the international WorldTracer. Baggage that remains unrecovered after 21 days is classified as lost and compensation procedures apply according to airline policy.

Shall you need further information, please contact the Air France Call Center. This service operates daily from 8:00 am to 8:00 pm (Paris time).

Head Office (HQ) Tel Email
Air France
45 Rue de Paris
95747 Roissy CDG Cedex
France		 3654 (local)
+33 (0) 9 69 39 36 54 (from abroad)		 n/a


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