Air India Check-in Information

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Passengers traveling with Air India can complete check-in through online services, airport self-service kiosks, or staffed airport counters. These methods enable travelers to obtain boarding passes and complete required pre-departure procedures before proceeding to security screening and boarding.

Online / Mobile Check-in

Air India provides web and mobile check-in from 48 hours up to 2 hours before departure. Passengers can select seats, update booking details, and download or print boarding passes. Mobile check-in supports the use of digital boarding passes at participating airports.

Self-Service Kiosks

Self-service kiosks are installed at selected airports. Passengers can print boarding passes and baggage tags using these kiosks.

Airport Counter Check-in

Airport counters open 3 to 4 hours before international flights and 2 to 3 hours before domestic flights. Counters close 60 minutes before domestic departures and 90 minutes before international departures. Passengers with checked baggage can proceed to bag-drop counters after completing online check-in.

Special Assistance

Dedicated counters handle passengers requiring assistance, including unaccompanied minors, elderly travelers, and passengers with medical or mobility requirements.

Shall you need further information, please contact Air India's Contact Centre in India as indicated below.

Head Office (HQ) Tel Email
Air India Building
Narriman Point, Mumbai
Maharashtra, 400 021
India
+91 116 932 9333
+91 116 932 9999
+1 888 634 1407 (Toll Free)
ecommerce@airindia.in
mobilebookings@airindia.in


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