Air Macau Lost and Found

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Passengers traveling with Air Macau who lose personal belongings may report the incident through the appropriate airline or airport office, according to where the item was misplaced. Different reporting steps apply to property left on the aircraft, items lost in the terminal, and missing belongings related to checked baggage. Submitting precise and complete information helps with the search, identification, and recovery process.

Items Left on Board the Aircraft

Air Macau’s public-facing service information does not publish a standalone lost-and-found page with detailed onboard item recovery instructions in the source material reviewed. At Macau International Airport, items left on board are handled through the airline or its ground handling representatives rather than the terminal’s public lost property office. Macau Airport states that forgotten items on the plane should be reported to the airline’s baggage service directly.

Items Lost at the Airport

Macau International Airport has a defined lost property system for items misplaced inside the terminal. Airport information states that lost and found items are categorized into two groups. Identification documents and items classified as valuable are handled by the Public Security Police Airport Station. General items classified by the police are handled by the airport operator’s terminal management service.

Baggage-Related Lost Property

Baggage-related missing property connected with an Air Macau flight is handled through the airline side of the process rather than the terminal’s general lost property stream. Macau Airport guidance states that items connected to airline baggage service must be directed to the airline or handling representative. This separates checked baggage tracing from terminal-property administration.

Reporting a Lost Item

Passengers who lose an item in the terminal must report it to Macau Airport’s lost property service or the appropriate police-managed channel when the item falls into the document or valuables category. For baggage matters or articles forgotten in the aircraft cabin, passengers must contact Air Macau or the airline’s baggage service contact at the airport.

Recovery and Collection

Collection is handled by the authority holding the item. General terminal items are released through the airport lost property process. Identity documents and valuables are processed through the police channel identified by the airport. Items connected to the aircraft cabin or checked baggage are released through the airline or its airport handling partner after verification.

Passenger Advice

Passengers should identify where the property was lost before filing a report. Use the airport lost property service for terminal items, the police-managed process for identification documents and valuables, and the airline’s baggage service for baggage issues or belongings left inside the aircraft cabin. Early reporting supports faster tracing and verification.

Shall you need further information, please contact Air Macau Customer Service in Macau using the details provided below.

Head Office (HQ)	Tel Number	Office Hours
Air Macau EM Macau Rua de Berlim, Nº 6-16 Tai Fung Bloco II, Rés-do-Chão D	+853 8396 5555 (Macau) +86 400 136 8888 (Mainland China)	07:30 - 22:30 Monday to Sunday & Public Holidays

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