Air Mauritius Lost and Found
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Travelers flying with Air Mauritius who misplace personal items may report the
loss through the relevant airline or airport department, depending on where the
property was left. Separate procedures are followed for belongings left inside
the aircraft, items lost within the terminal building, and missing articles
associated with checked baggage. Providing accurate and detailed information
supports the tracing, verification, and return of the reported item.
Items Left on Board the Aircraft
Air Mauritius directs customer assistance through its official support
structure, which includes airport and baggage categories. For items left on
board the aircraft, passengers must use the airline’s customer support channels
connected to airport or baggage assistance so the report can be routed to the
correct station or handling team.
Items Lost at the Airport
At Sir Seewoosagur Ramgoolam
International Airport, lost-and-found matters within airport premises are
handled by airport authorities. Airports of Mauritius lists the Airport Police
and MRA Customs as contact points for lost and found items. This establishes an
airport-managed process for terminal property rather than an airline-managed
one.
Baggage-Related Lost Property
Air Mauritius provides official baggage support through customer service
categories that include damaged, delayed, and lost baggage. Its conditions of
carriage also state that passengers are required to collect checked baggage as
soon as it is made available, and baggage not claimed within three months may be
disposed of without liability. These provisions place checked baggage issues
under the airline’s baggage framework.
Reporting a Lost Item
Passengers with baggage-related loss must report the issue through Air Mauritius
customer support under the baggage category. Passengers who lose property in
airport facilities must report it to the airport authority contacts listed by
Airports of Mauritius. This division separates baggage tracing from terminal
lost property administration.
Recovery and Collection
Recovery depends on which authority holds the item. Checked baggage is processed
through Air Mauritius baggage support. Airport terminal items are handled
through the airport police or customs contact structure listed by the airport.
Collection is subject to item identification and the release procedures of the
airline or airport authority involved.
Passenger Advice
Passengers should report missing baggage through Air Mauritius baggage support
and use airport authority contacts for items lost in the terminal. Baggage
should be collected promptly when made available. Keeping baggage tags, travel
documents, and item descriptions supports tracing and claim verification.
Shall you need further information, please contact Air
Mauritius' Call Centre in Port Louis as indicated below.
| Head Office (HQ) | Tel Number | |
|---|---|---|
| Air Mauritius Centre President John Kennedy Street Port Louis Mauritius |
+230 207 7575 (Call Centre) | reservations_mru@airmauritius.com ticketoffice_mru@airmauritius.com |
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