Air Rarotonga Lost and Found
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Passengers travelling with Air Rarotonga who misplace personal belongings may
seek assistance from the airline or the relevant airport authority. Lost
property may include items left on board an aircraft, within airport terminals,
or during the baggage handling process.
Reporting Lost Items
Passengers should report missing
items as soon as possible after discovering the loss. Reports should include the
passenger's name, contact information, flight details, travel date, and a
detailed description of the item. Providing accurate information assists staff
in identifying and locating the property.
Items Left On Board
Personal belongings left on an Air Rarotonga aircraft should be reported
directly to the airline. Information such as the flight number, travel date,
seat number, and item description may be required to support the search process.
Recovered items are retained by the airline or its ground handling
representatives until collection arrangements are made.
Checked
Baggage Issues
Passengers who experience delayed, missing, or
damaged checked baggage should notify Air Rarotonga immediately upon arrival.
Airline staff will investigate the matter and provide guidance regarding baggage
tracing procedures and any documentation required for follow-up enquiries.
Item Collection
Passengers claiming recovered
property may be required to present valid identification and provide proof of
ownership. Collection arrangements are coordinated directly with Air Rarotonga
or the airport authority responsible for holding the item.
Shall you need further information, please reach out to
Air Rarotonga Contact Center in Avarua using the following information:
| Head Office (HQ) | Tel | |
|---|---|---|
|
Rarotonga International Airport PO Box 79 Avarua, Rarotonga R1000 Cook Islands |
+682 22 888 | bookings@airraro.com |
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