Air Tanzania Lost and Found
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Air Tanzania passengers who lose personal belongings can report the item through
the appropriate airline or airport contact channel, depending on where it was
misplaced. Reporting procedures differ for property left on board the aircraft,
items lost within the airport terminal, and belongings connected to checked
baggage. Providing complete and accurate information supports the
identification, verification, and return of the missing item.
Items Left on Board the Aircraft
Air Tanzania’s public website does not provide a dedicated lost-property page
for cabin items left on board in the sources reviewed. Passengers who leave
personal belongings on the aircraft need to contact the airline through its
official contact centre or station offices so the matter can be checked with the
arrival or departure station handling team. The airline publishes both central
contact details and local office contacts for passenger support.
Items Lost at the Airport
Property misplaced inside the airport terminal falls under the airport authority
or terminal lost-property office rather than the airline when the item was not
left on the aircraft. Air Tanzania can still guide passengers to the correct
reporting point through its airport offices. Travelers can use the published
airport office contact information to follow up with the relevant station.
Baggage-Related Lost Property
Baggage matters involving delay, damage, or loss are handled through airline and
airport baggage procedures. Air Tanzania’s conditions of carriage state that
baggage handling and liability rules apply, including check-in and baggage
presentation requirements. Passengers with baggage issues should report the
matter at the airport immediately after arrival so a record can be created with
the handling staff.
Reporting a Lost Item
Passengers can report missing property through Air Tanzania’s contact centre,
contact form, or airport office network. The airline publishes direct booking
and information contacts, giving travelers a formal channel for follow-up.
Providing the travel date, flight number, route, baggage details, and a clear
description of the missing item supports tracing action.
Recovery and Collection
Recovery arrangements depend on where the item is found. Articles located by
station staff or handling teams are released through the relevant office
procedures. Collection may take place at an airport office or another designated
point after ownership is verified. Passengers need to coordinate directly with
the station or support contact handling the case.
Passenger Advice
Passengers should keep baggage tags, boarding passes, booking references, and
identification available when reporting any missing item. Immediate reporting at
the airport supports faster tracing for baggage issues, while direct contact
with the airline or airport office is the correct route for cabin or terminal
property. Air Tanzania’s published contact network provides the main channels
for these requests.
Shall you need further information, please contact
Air Tanzania Customer Service in Dar Es Salaam as indicated below.
| Head Office (HQ) | Tel Number | |
|---|---|---|
| Air Tanzania P.O.BOX 543 Dar-es-Salaam Tanzania ATC House, Second Floor Ohio Street Dar Es Salaam Tanzania |
+255 748 773 900 | info@airtanzania.co.tz |
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