airBaltic Lost and Found
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airBaltic Passengers who lose personal belongings can report the item through
the appropriate airline or airport contact channel, depending on where the
property was misplaced. Reporting procedures differ for items left on board the
aircraft, belongings lost within the airport terminal, and property connected to
checked baggage. Providing complete and accurate details supports the tracing,
verification, and return of the missing item.
Items Left on Board the Aircraft
airBaltic provides a dedicated lost-items information section for belongings
left on board. Passengers who discover that they have left an item on the
aircraft can check the airline’s published lost-items process and review the
available found-item information connected to onboard property.
Items Lost at the Airport
Items lost in the terminal are handled through the relevant airport
lost-property office rather than the airline’s onboard lost-item process.
Passengers need to contact the airport directly when the item was misplaced in a
waiting area, security zone, check-in area, or another part of the terminal not
connected to the aircraft cabin. airBaltic’s support pages distinguish onboard
items from other airport-related property cases.
Baggage-Related Lost Property
airBaltic publishes specific procedures for delayed, lost, or damaged baggage.
Passengers whose checked baggage is mishandled must report the problem
immediately after the flight to support tracing and follow-up. The airline also
states that a Property Irregularity Report is issued through the Lost and Found
office when delayed baggage is reported at the arrival airport.
Reporting a Lost Item
airBaltic allows passengers to submit an online claim for baggage matters, lost
belongings left on the plane, flight irregularities, and related issues. This
digital claim channel gives travelers a formal reporting path. Flight details,
baggage information, item descriptions, and supporting travel documents should
be included in the report.
Recovery and Collection
When an onboard item is found, release is handled through the airline’s
lost-item process and requires proof of ownership. For baggage cases, tracing
continues after the report has been created, and delivery or collection
arrangements depend on the airport handling result. The report number issued at
the airport is an important reference for follow-up.
Passenger Advice
Passengers should report delayed baggage immediately after landing and keep the
Property Irregularity Report (PIR) reference, baggage tags, and boarding
documents available. For articles left in the cabin, passengers should use
airBaltic’s lost-items process. For items lost elsewhere in the airport, the
airport lost-property office is the correct contact point.
Shall you need further information, please contact airBaltic's International Call Centre directly as
indicated below.
| Head Office (HQ) | Tel Number | |
|---|---|---|
| airBaltic Corporation AS Riga International Airport Marupes novads, LV-1053 Latvia |
+371 6700 6006 | n/a |
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