Aircalin Lost and Found

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Passengers travelling with Aircalin who lose personal belongings during their journey can request assistance through the airline or the airport’s lost property services. Lost items may be reported for belongings left on board the aircraft, within terminal facilities, or related to checked baggage services.

Reporting Lost Items

Passengers must report lost items as soon as possible to Aircalin or the airport handling agent at the arrival airport. Reports should include the passenger’s name, flight number, travel date, baggage tag number if applicable, and a detailed description of the missing item. Lost property reports can also be submitted through Aircalin customer service channels or the baggage services office at the airport.

Onboard Items

Items left on board Aircalin aircraft are collected after each flight by cleaning teams or ground handling staff. Passengers should provide their seat number, flight details, and a description of the item when submitting a report. Recovered onboard items are transferred to the airport’s lost and found office or the airline’s handling agent for collection.

Checked Baggage Issues

Passengers whose checked baggage is delayed, damaged, or missing must report the issue immediately at the Aircalin baggage service counter before leaving the airport arrivals area. A Property Irregularity Report (PIR) is issued for delayed or missing baggage cases and includes a reference number required for baggage tracing and claims processing. Passengers must retain baggage tags and supporting travel documents during the investigation process.

Item Collection

Recovered items and located baggage can be collected from the designated airport baggage service office or handling agent. Passengers must present valid identification and any related reference documents, including the PIR reference number for baggage claims. Collection procedures and storage periods are managed by the airport handling office or Aircalin’s appointed ground service provider.

Shall you need further information, please reach out to Aircalin Contact Center in Nouméa using the following information:

Head Office (HQ)	Tel	Fax
8 Rue Frédéric Surleau 98800 Nouméa New Caledonia	+33 6 87 26 55 00	+33 6 87 26 55 61

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