Asiana Airlines Lost and Found

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Asiana Airlines provides support to passengers who have lost or misplaced personal belongings during their journey. Items may be left on board the aircraft, within airport terminals, or at airline service counters. Passengers can report lost items through the airline’s customer service channels or by contacting the airport’s lost property office.

Items Left on Board the Aircraft

Items left on board an Asiana Airlines flight are handled through the airline’s lost and found framework and the arrival station process. Passengers must provide complete flight information and a detailed description of the missing article so staff can check the aircraft handling records and cabin findings.

Items Lost at the Airport

Articles lost inside terminal facilities, transfer corridors, boarding gates, security screening areas, or airport public spaces are handled by the airport authority rather than the airline when the item was not left inside the aircraft.

Baggage-Related Lost Property

Checked baggage problems are processed through baggage service and compensation procedures. Passengers with delayed, missing, or damaged baggage must report the issue through the airport baggage handling channel so tracing and formal case registration can begin.

Reporting a Lost Item

Passengers should file a report immediately after identifying the loss. The report should include the traveler’s name, contact details, flight number, date of travel, baggage tag number where relevant, and a specific description of the missing item or bag.

Recovery and Collection

Recovered property is returned after verification of ownership. Airline or airport staff may request a passport, boarding pass, baggage reference, and written authorization when someone else is collecting on behalf of the passenger.

Passenger Advice

Passengers should retain all travel records connected with the journey, including boarding passes, baggage tags, and written case references. Immediate reporting supports cabin search coordination, baggage tracing, and faster identification of recovered items.

Shall you need further information, please contact Asiana Airlines Reservation Center in Seoul as indicated below.

Head Office (HQ)	Contact	Open
Asiana Town PO Box 98 No 47 Osae-Dong Gangseo-gu, Seoul, 157-713 South Korea	+82 2 2669 8000 (Reservations)	Weekday: 07:00 ~ 22:00 Weekend/Holidays: 08:00 ~ 19:00

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