Bangkok Airways Lost and Found

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Bangkok Airways provides support to passengers who have lost or misplaced personal belongings during their journey. Items may be left on board the aircraft, within airport terminals, or at airline service counters. Passengers can report lost items through the airline’s customer service channels or by contacting the airport’s lost property office.

Items Left on Board the Aircraft

Bangkok Airways directs passengers who have misplaced personal belongings on an aircraft to contact its lost property channel. The airline publishes centralbaggagetracing@bangkokair.com
for passengers seeking items left on board.

Items Lost at the Airport

Items misplaced in terminal areas, boarding lounges, restrooms, security checkpoints, or other airport facilities fall under the responsibility of the airport lost property office. Passengers must contact the airport operator directly when the item was not left inside the aircraft cabin.

Baggage-Related Lost Property

Bangkok Airways handles delayed, damaged, and missing checked baggage through its baggage irregularity procedures. Passengers with baggage delivery issues must file the required report and follow the airline’s claim process. The carrier also publishes conditions relating to time limits for baggage-related notifications and claims.

Reporting a Lost Item

Passengers should submit a report as soon as the loss is identified. For onboard property, Bangkok Airways provides a direct email contact. For checked baggage issues, reporting should be completed with the baggage service office at the arrival airport so that a formal tracing record can be created.

Recovery and Collection

Recovered belongings are returned according to airline or airport procedures after verification of ownership. Passengers may need to provide flight information, baggage tag numbers, item descriptions, and identification documents before collection is approved.

Passenger Advice

Passengers should keep boarding passes, baggage claim tags, and written baggage reports until the matter is resolved. Early reporting supports tracing, identification, and coordinated recovery with the airline or airport authority.

Shall you need further information, please contact the Bangkok Airways Call Center in Bangkok as indicated below.

Head Office (HQ)	Tel	Email
Bangkok Airways 99 Mu 14, Viphavadirangsit Rd Chom Phon, Chatuchak Bangkok 10900 Thailand	+66 2 270 6699	reservation@bangkokair.com

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