Belavia Lost and Found

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Belavia offers assistance to passengers who have lost or misplaced personal belongings during their journey. Items may be left on board the aircraft, within airport terminals, or at airline service counters. Passengers can report lost items through the airline’s customer service channels or by contacting the airport’s lost property office.

Items Left on Board the Aircraft

Items found on board Belavia aircraft after arrival are handled through the airline’s lost property process. Belavia directs passengers seeking property left on the aircraft after a flight from Minsk National Airport to contact the airline’s lost and found channel.

Items Lost at the Airport

Property lost inside the terminal building, at security screening, in public waiting areas, or at boarding gates is handled by the airport authority or the airport’s own lost property service. Passengers need to contact the relevant airport directly when the item was not left inside the aircraft cabin.

Baggage-Related Lost Property

Checked baggage that does not arrive with the passenger is treated as a baggage irregularity. Belavia’s published carriage rules state that baggage is considered lost if it is not found within 21 days from the date it should have been delivered. Delayed, missing, or mishandled baggage cases require formal reporting through the baggage service process.

Reporting a Lost Item

Belavia provides a dedicated lost property contact for onboard items, including the email address lostfound@belavia.by
and a telephone contact published in its passenger FAQ. For baggage issues, passengers must report the matter through the airport baggage service office and keep all reference documents issued during the report process.

Recovery and Collection

Recovered property is released according to the airline’s identification and claim procedures. Passengers may be asked to provide flight details, a description of the item, a baggage reference number where applicable, and proof of identity before collection or delivery arrangements are confirmed.

Passenger Advice

Passengers should report missing personal items and baggage issues immediately after discovery. Boarding passes, baggage tags, passport details, and written references issued by the airline or airport should be retained until the case is closed.

Shall you need further information, please contact Belavia Information Office at 24-hour a day as indicated below.

Head Office (HQ)	Contact	Email
Belavia 14A, Nemiga str. Minsk Belarus, 220004	+375 17 220 2555	support@belavia.by

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