Binter Canarias Lost and Found

AirlinesOffice.com  »  Major Airlines  »  Binter Canarias  »  Lost and Found

Passengers traveling with Binter Canarias who lose personal belongings can request assistance to recover their items. Lost property may occur on board the aircraft or within airport facilities. Reports must be submitted as soon as possible to enable identification and handling.

Reporting Lost Items

Passengers must report lost items to Binter Canarias or the relevant airport authority at the arrival location. Reports must include flight details, date of travel, and a clear description of the item. Items lost within terminal areas are handled by the airport’s lost property office, including at Gran Canaria Airport.

Onboard Items

Items left on board are collected by Binter Canarias or its contracted ground handling agents after each flight. Passengers must provide the flight number, seat number, and item description when submitting a request to support identification and recovery.

Checked Baggage Issues

Passengers must report delayed, lost, or damaged checked baggage at the airline’s baggage counter immediately upon arrival. A Property Irregularity Report (PIR) is issued with a reference number required for tracking and claims processing. Baggage tracing is managed through the airline’s handling system until resolution.

Item Collection

Recovered items are returned through the airport handling office or designated collection points. Passengers must present valid identification and supporting documentation, including the PIR reference number for baggage-related cases. Items remain stored for a limited period in accordance with airport and handling agent procedures. Collection arrangements must be coordinated directly with the airline or the relevant airport office.

Shall you need further information, please reach out to Binter Canarias Contact Center in Spain using the following information:

Head Office (HQ)	Tel	Email
Binter Canarias, S.A. Melenara Business Park GC-1 Road, Melenara Junction 35214 Telde Las Palmas Spain	+34 928 32 77 00	atencionclientes@bintercanarias.com

undo...back