Brussels Airlines Lost and Found

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Brussels Airlines provides assistance to passengers who have lost personal belongings during their journey. Items may be left onboard the aircraft, at airport facilities, or within airline service areas. Passengers can report lost items through Brussels Airlines’ customer service channels or the appropriate airport authority.

Items Left on Board the Aircraft

Items discovered onboard are collected after each flight and transferred to the airline’s handling office. These items are documented and stored for identification.

Items Lost at the Airport

Airport authorities are responsible for items lost within terminal areas. Passengers must contact the airport’s lost property office to report such items.

Baggage-Related Lost Property

Baggage issues are handled at service counters, where reports are created and tracking references are issued.

Reporting a Lost Item

Passengers can submit reports through online systems or airport service desks. Accurate descriptions assist in locating lost items.

Recovery and Collection

Recovered items are returned after verification of ownership. Collection is arranged at designated points, with delivery options available in certain cases.

Passenger Advice

Passengers should retain baggage tags, secure valuable items, and check all belongings before leaving the aircraft.

Shall you need further information, please contact the Brussels Airlines Service Centre in Diegem, as indicated below.

Head Office (HQ)	Tel Number	Open
Brussels Airlines b.house - Brussels Airport Company Ringbaan, Building 26 1831 Diegem Belgium	+32 2 723 23 62 (Service Centre)	24/7 in English

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