Canadian North Lost and Found

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Canadian North provides support for passengers who have lost personal belongings during travel. Items may be left onboard the aircraft, at airport facilities, or within airline service areas. Passengers can report lost items through Canadian North’s customer service channels or the relevant airport authority.

Items Left on Board the Aircraft

Items left onboard are collected and transferred to station offices for documentation. These items are stored securely until claimed by passengers.

Items Lost at the Airport

Airport authorities manage items lost within terminal facilities. Passengers should contact local airport offices to report and retrieve lost property.

Baggage-Related Lost Property

Missing or delayed baggage is reported at airline counters. A tracking reference is issued, allowing passengers to monitor recovery progress.

Reporting a Lost Item

Passengers can submit reports through airport staff or customer service channels. Detailed descriptions assist in identifying recovered items.

Recovery and Collection

Recovered items are returned after ownership verification. Collection arrangements depend on the location and operational conditions.

Passenger Advice

Passengers are advised to label baggage clearly and confirm possession of all personal items before leaving the aircraft or airport.

Shall you need further information, please contact the Canadian North Customer Contact Centre during the following hours: Monday to Friday from 6:30 am to 12:00 am EST, and weekends from 7:00 am to 9:00 pm EST.

Head Office (HQ) Tel Number Email
Canadian North
20 Cope Drive, Kanata
Ontario Canada K2M 2V8
1-800-661-3591
1-800-267-1247 (Customer Contact Centre)
contact@canadiannorth.com
charters@canadiannorth.com


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