China Eastern Airlines Lost and Found

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Passengers flying with China Eastern Airlines who lose personal belongings or experience baggage issues can report the incident through the airline’s or airport’s Lost and Found services.

China Eastern Airlines Lost and Found

Items Left on Board the Aircraft

Cabin crew collect unattended items after each flight and submit them to ground handling teams. Items are recorded and stored at designated airline facilities for follow-up and identification.

Items Lost at the Airport

Items lost within airport premises are managed by the respective airport authority. Passengers should contact the airport’s lost property office for assistance in locating their belongings.

Baggage-Related Lost Property

Baggage-related issues, including missing or delayed luggage, are handled at airline service counters. A tracking file is created, allowing passengers to monitor the status of their baggage.

Reporting a Lost Item

Passengers can submit lost item reports through online systems or airport service desks. Providing accurate and detailed information improves the likelihood of successful identification.

Recovery and Collection

Recovered items are returned to passengers after ownership verification. Collection is arranged at specified locations, and delivery options may be available where applicable.

Passenger Advice

Passengers should ensure that luggage is clearly labeled and confirm all personal belongings before leaving the aircraft or airport premises.

Shall you need further information, please contact the China Eastern Airlines Reservation Hotline in Shanghai. This service is available 24 hours daily.