China Southern Airlines Lost and Found

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Passengers traveling with China Southern Airlines who misplace personal belongings or encounter baggage delivery issues can report the incident through the airline’s or airport’s Lost and Found services.

China Southern Airlines Lost and Found

Items Left on Board the Aircraft

Items left onboard the aircraft are collected by cabin crew after passenger disembarkation. These items are documented and transferred to the airline’s designated lost property office for storage and tracking.

Items Lost at the Airport

Items lost within airport terminals, including departure halls and waiting areas, are handled by the airport authority. Passengers must contact the airport’s lost property department to report and recover such items.

Baggage-Related Lost Property

Lost, delayed, or damaged baggage is managed by the airline’s baggage service counters. Passengers are required to file a report, after which a tracking reference is issued for monitoring the recovery process.

Reporting a Lost Item

Passengers can report lost items through customer service channels, online forms, or airport service counters. Detailed descriptions, including item type and location, support identification and recovery efforts.

Recovery and Collection

Recovered items are returned to passengers upon verification of ownership. Collection may take place at designated offices, or delivery arrangements may be coordinated depending on location and availability.

Passenger Advice

Passengers are advised to check all personal belongings before leaving the aircraft and retain baggage claim tags for reference in case of lost property.

Shall you need further information, please contact the China Southern Airlines 24x7 Reservation Hotline in Guangzhou, China.