Citilink Check-in Information
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Passengers traveling with Citilink have access to multiple check-in options
designed to support efficient departure processing.
Online / Mobile Check-in
Citilink provides online and mobile check-in through its official website and
mobile application. This service allows passengers to select seats, confirm
travel details, and obtain a digital boarding pass within the specified time
window before departure.
Self-Service Kiosks
Self-service kiosks are available at selected airports. These kiosks enable
passengers to print boarding passes and manage booking details independently.
Kiosk access depends on airport facilities and route availability.
Airport Counter Check-in
Airport check-in counters are available for passengers requiring assistance with
documentation, baggage drop, or ticket verification. Counter services open
several hours before departure and close prior to boarding according to airport
regulations.
Special Assistance
Passengers requiring special assistance, including unaccompanied minors,
passengers with reduced mobility, or those traveling with infants, must complete
check-in at staffed counters. Airline personnel provide support to ensure
compliance with safety and travel requirements.
Shall you need further information, please contact the Citilink Call Center in
Jakarta, as indicated below.
| Head Office (HQ) | Contact | |
|---|---|---|
| Citilink Menara Citicon, Lantai 16 Jl. S. Parman Kav. 72 Slipi Jakarta Barat 11410 Indonesia |
0804 1 080808 (Call Center, 24x7) +6231 99208709 (Call from Overseas) |
info@citilink.co.id |
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