Citilink Lost and Found

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Citilink provides structured procedures for passengers who have misplaced belongings during their journey.

Items Left on Board the Aircraft

Items found inside the aircraft cabin are collected by cleaning crews and handed over to the airline’s ground staff. These items are recorded and stored at the arrival airport.

Items Lost at the Airport

Lost items within terminal areas, including waiting lounges and security zones, fall under the responsibility of airport authorities. Passengers must contact the airport’s lost property office for assistance.

Baggage-Related Lost Property

Missing checked baggage is handled through the airline’s baggage services team. Passengers must file a report immediately upon arrival if baggage does not appear at the claim area.

Reporting a Lost Item

Passengers can report lost items through Citilink’s customer service channels or at airport service counters. Accurate details such as flight number, date, and item description are required.

Recovery and Collection

Recovered items are stored for a limited period. Passengers must present valid identification and proof of ownership when collecting belongings.

Passenger Advice

Passengers are advised to retain boarding passes and baggage tags, and to verify personal belongings before leaving the aircraft or terminal.

Shall you need further information, please contact the Citilink Call Center in Jakarta, as indicated below.

Head Office (HQ)	Contact	Email
Citilink Menara Citicon, Lantai 16 Jl. S. Parman Kav. 72 Slipi Jakarta Barat 11410 Indonesia	0804 1 080808 (Call Center, 24x7) +6231 99208709 (Call from Overseas)	info@citilink.co.id

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