Etihad Airways Lost and Found
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Etihad Airways provides support for passengers who have lost personal belongings
during travel. Items may be left on board aircraft, at airport facilities, or
within airline service areas. Passengers can report lost items through the
airline’s customer support services or through the relevant airport authority.
Items Left on Board the Aircraft
Passengers who have left items on board the aircraft can submit a lost item
report through the airline’s website or contact the airline’s customer service
team. The report requires details such as the flight number, travel date, seat
number, and description of the lost property.
Items Lost in the Airport Terminal
Lost items within the airport terminal are managed by the airport’s lost
property office. This includes items misplaced at security screening areas,
boarding gates, lounges, or baggage claim areas. Passengers may contact the
airport authority for assistance with these items.
Lost or Delayed Checked Baggage
Passengers who cannot locate their checked baggage after arrival must report the
issue at the airline’s baggage service desk in the arrival hall. A Property
Irregularity Report (PIR) is issued to begin tracing the missing baggage.
Information Required for Lost Item Reports
Passengers should provide the following information when submitting a lost item
report:
• Passenger name and contact information
• Flight number and date of travel
• Departure and arrival airports
• Detailed description of the item
• Seat number if the item was left on board the aircraft
• Accurate information helps airline staff conduct an effective search.
Item Recovery
When a lost item is located, passengers receive notification regarding the
available collection or delivery options. Identification documents may be
required during item collection.
Passenger Reminder
Passengers should check the seat pocket, overhead compartment, and surrounding
cabin area before leaving the aircraft. Personal belongings should remain under
passenger supervision throughout the journey.
Shall you need further information, please contact Etihad
Airways directly in the UAE at:
| Head Office (HQ) | Tel Number | |
|---|---|---|
| Etihad Airways New Airport Road Khalifa City A, PO Box 35566 Abu Dhabi, United Arab Emirates |
+971 25 11 0000 +971 25 99 0000 +971 600 555 666 (24x7) |
info@etihad.ae |
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