EVA Air Lost and Found

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EVA Air provides a Lost and Found service to help passengers report and trace lost belongings - whether the item was left onboard, at the airport, or misplaced at another point in the journey.

Items Left on Board the Aircraft

Items discovered onboard are collected after arrival and transferred to ground staff. Each item is logged and stored at the arrival airport.

Items Lost at the Airport

Lost items within airport premises are handled by airport authorities. Passengers must contact the airport’s lost property office.

Baggage-Related Lost Property

Missing baggage must be reported immediately at the baggage services counter. A report is created and the airline initiates tracing through its tracking systems.

Reporting a Lost Item

Passengers may report lost items through airline customer service or airport offices. Accurate flight and item details are required.

Recovery and Collection

Recovered items are stored for a limited period and released upon verification of identity and ownership.

Passenger Advice

Passengers are advised to secure personal belongings, retain baggage tags, and verify items before leaving the aircraft.

Shall you need further information, please contact the EVA Air Taipei Customer Service Center as indicated below.

Taipei Office	Contact	Open
EVA Air 117, Sec 2 Chang An E. Rd Taipei 104 Taiwan	0800 098 666 (Local) +886 2 250 1199	8:30 am - 5:30 pm daily (GMT+8)

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