Flynas Lost and Found
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Passengers traveling with Flynas who misplace personal belongings can request
assistance to recover them. Lost items may occur onboard the aircraft or within
airport facilities, and passengers are encouraged to report missing property
promptly to ensure proper handling and improve the likelihood of recovery.
Reporting Lost Items
Passengers traveling with Flynas who misplace personal belongings must notify
Flynas or airport staff at the arrival location promptly. Reports should include
flight information, travel date, and a detailed description of the lost item to
assist in accurate identification and retrieval.
Onboard Items
Items left on board the aircraft are collected by Flynas cabin crew or its
ground handling agents. Passengers are encouraged to provide the seat number,
flight details, and any distinguishing features of the item to facilitate
efficient recovery.
Checked Baggage Issues
For checked baggage that is delayed, lost, or damaged, passengers should report
the matter immediately at the airline’s baggage service counter upon arrival.
Flynas will issue a Property Irregularity Report (PIR) with a reference number,
which is essential for tracking the baggage and submitting claims. Passengers
should retain the PIR until the issue is fully resolved.
Item Collection
Recovered items may be collected at the airport or directly from the handling
agent. Passengers must present valid identification and, where applicable, the
PIR reference number. Items not collected within a designated period may be
transferred to Flynas’ central Lost and Found facility, and passengers will need
to coordinate directly with the airline for retrieval.
Flynas prioritizes the prompt handling of lost items to minimize passenger
inconvenience and ensure belongings are returned safely. Timely reporting and
detailed information significantly improve the chances of recovering lost
property, allowing travelers to continue their journey with confidence and peace
of mind.
Shall you need further information, please contact the Flynas
Call Centre in Riyadh as indicated below.
| Head Office (HQ) | Contact | |
|---|---|---|
| Flynas 8018 Abi Bakr As Siddiq Ar Rabi, Riyadh 13316 - 4040 Saudi Arabia |
92000 1234 (within Saudi Arabia) +966 11 434 9000 (from overseas) |
csu@flynas.com |
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