FlyOne Lost and Found
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Passengers travelling with FlyOne who misplace personal belongings can request
assistance to recover their items. Lost property may occur on board the aircraft
or within airport facilities, and reports must be submitted promptly to enable
tracing and handling.
Reporting Lost Items
Passengers must report lost items
to the airport’s lost and found office or the airline’s ground handling agent at
the arrival airport. Reports must include flight number, travel date, passenger
details, and a clear description of the item. Items left within terminal areas
are handled by the airport authority, while onboard items are handled by the
airline or its appointed ground handler.
Onboard Items
Items left on board FlyOne aircraft are collected by the airline’s ground
handling agents after each flight. Passengers must provide details such as seat
number, cabin location, and description of the item when submitting a request.
Retrieval is coordinated through the arrival airport’s handling agent.
Checked Baggage Issues
Passengers must report delayed,
lost, or damaged checked baggage at the baggage service counter immediately upon
arrival at the airport. A Property Irregularity Report (PIR) is issued with a
reference number for tracking. This reference number is required for baggage
tracing and any subsequent claims submitted to the airline.
Item
Collection
Recovered items are returned through the airport
handling agent or designated office at the arrival airport. Passengers must
present valid identification and, where applicable, the PIR reference number.
Unclaimed items are held according to airport or handling agent procedures, and
collection arrangements must be made directly with the responsible office.
Shall you need further information, please reach out to
FlyOne Contact Center in Moldova using the following information:
| Head Office (HQ) | Tel | |
|---|---|---|
|
259/2 Grenoble Street Chișinău Republic of Moldova |
+373 22 100 003 | helpdesk@flyone.eu |
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