HK Express Lost and Found

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Passengers traveling with HK Express who misplace personal belongings can seek assistance to recover their items. Lost property may occur onboard the aircraft or within airport facilities, and passengers are advised to report missing items promptly to ensure proper handling and improve the likelihood of retrieval.

Items Left on Board the Aircraft

Items left onboard HK Express flights are collected by cabin crew and transferred to ground handling teams after arrival. Each item is documented and stored in the airline’s lost property system for tracking and identification.

Items Lost at the Airport

Items lost within airport facilities are handled by airport authorities. Passengers must report such items directly to the airport’s lost property office, as the airline does not manage items outside the aircraft.

Baggage-Related Lost Property

Baggage-related issues are handled at HK Express service counters. Passengers must file a report with baggage tag details to initiate tracing procedures through the airline’s system.

Reporting a Lost Item

Passengers must submit lost item reports through official customer service channels or at airport counters. Reports must include flight details, item descriptions, and contact information.

Recovery and Collection

Recovered items are stored securely and released upon verification of ownership. Collection is arranged at designated locations, with delivery options available where applicable.

Passenger Advice

Passengers must check all personal belongings before leaving the aircraft and retain baggage documentation for reference during reporting.

Shall you need further information, please contact HK Express Customer Care in Hong Kong as provided below.

Head Office (HQ)	Tel	Email
HK Express Cathay House 11 Tung Fai Road Hong Kong International Airport Chek Lap Kok, Hong Kong	+852 6450 7068 (WhatsApp)	customer.care@hkexpress.com

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