Hong Kong Airlines Check-in Information

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Passengers traveling with Hong Kong Airlines can check in conveniently through online services, airport self-service kiosks, or staffed airport counters. These options enable travelers to obtain their boarding passes and complete all required pre-departure formalities before proceeding to security screening and boarding.

Online / Mobile Check-in

Hong Kong Airlines offers online and mobile check-in through its official digital platforms. Passengers can access bookings, confirm itineraries, select seats, and obtain boarding passes. Digital boarding passes are accepted at supported airports, allowing streamlined processing for eligible travelers.

Self-Service Kiosks

Self-service kiosks are installed at Hong Kong International Airport and other key locations. These kiosks enable passengers to check in, update seat assignments, and print boarding passes. Baggage tag printing is available where automated systems are supported.

Airport Counter Check-in

Airport counters provide comprehensive check-in services, including document verification, baggage handling, and ticketing assistance. Dedicated counters are available for business class passengers and frequent flyer members. All passengers must comply with check-in deadlines to ensure boarding eligibility.

Special Assistance

Passengers requiring special assistance must inform the airline prior to travel and report to check-in counters upon arrival. Services include mobility support, assistance for elderly passengers, and coordination for unaccompanied minors. Medical cases require documentation and approval during the check-in process.

Shall you need further information, please contact the Hong Kong Airlines Call Center in Hong Kong as provided below.

Head Office (HQ) Tel Email
Hong Kong Airlines
5N024 Level 5, Terminal 1
Hong Kong International Airport
Lantau, Hong Kong
+852 3916 3666
950715 (Mainland China only)
call.center@hkairlines.com


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