ITA Airways Check-in Information

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Passengers traveling with ITA Airways can check in conveniently via online services, airport self-service kiosks, or staffed airport counters. These options allow travelers to obtain their boarding passes and complete all necessary pre-departure formalities before proceeding to security screening and boarding.

Online / Mobile Check-in

ITA Airways offers online and mobile check-in through its official website and mobile application. Passengers can access their reservations, confirm travel details, select seats, and obtain boarding passes in digital or printed format. Mobile boarding passes are accepted at supported airports.

Self-Service Kiosks

Self-service kiosks are available at major airports across the airline’s network. These kiosks allow passengers to check in, print boarding passes, and in some locations generate baggage tags for self-service baggage drop.

Airport Counter Check-in

Airport counters provide full-service check-in, including verification of travel documents, baggage acceptance, and ticketing support. Priority check-in services are available for premium cabin passengers and eligible loyalty program members. Passengers must complete check-in within specified deadlines.

Special Assistance

Passengers requiring assistance must notify ITA Airways in advance and report to check-in counters. Services include mobility assistance, medical support coordination, and assistance for passengers with special travel requirements. Trained staff ensure compliance with safety and operational procedures throughout the process.

Shall you need further information, please contact ITA Airways Customer Center in Rome as indicated below.

Head Office (HQ) Tel Number Email
ITA Airways S.P.A.
Customer Care Department
Via Venti Settembre 97
00187 Rome
Italy
800 936090 (from Italy)
(daily 06:00-24:00)
+39 06 85960020 (from Abroad)
(daily 06:00-24:00)
complaints@ita-airways.com


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