ITA Airways Lost and Found

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Passengers traveling with ITA Airways who lose personal belongings can seek assistance to recover them. Lost items may occur onboard the aircraft or within airport facilities, and passengers are encouraged to report missing property promptly to ensure proper handling and increase the chances of recovery.

Items Left on Board the Aircraft

Items left onboard ITA Airways flights are collected by cabin crew and transferred to ground handling teams. Each item is recorded in the airline’s lost property system with relevant flight details to support identification.

Items Lost at the Airport

Items lost within airport terminals are managed by airport authorities. Passengers must report such losses directly to the airport’s lost property office.

Baggage-Related Lost Property

Lost or delayed baggage is handled at ITA Airways baggage service counters. Passengers must submit a report with baggage tag numbers, enabling tracking through international baggage tracing systems.

Reporting a Lost Item

Passengers must report lost items through airline customer service channels or at airport counters. Detailed information is required to facilitate identification and recovery.

Recovery and Collection

Recovered items are stored securely and released after ownership verification. Passengers may arrange collection or request delivery in accordance with airline procedures.

Passenger Advice

Passengers must retain travel documents and baggage tags, and ensure personal belongings are checked before leaving the aircraft or terminal areas.

Shall you need further information, please contact ITA Airways Customer Center in Rome as indicated below.

Head Office (HQ)	Tel Number	Email
ITA Airways S.P.A. Customer Care Department Via Venti Settembre 97 00187 Rome Italy	800 936090 (from Italy) (daily 06:00-24:00) +39 06 85960020 (from Abroad) (daily 06:00-24:00)	complaints@ita-airways.com

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