Japan Airlines Lost and Found

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Passengers who misplace personal belongings or experience baggage delivery issues while traveling with Japan Airlines can report the incident through the airline or airport Lost and Found services. Prompt reporting and accurate information assist in locating and returning lost property.

Onboard Lost Items

Items left onboard a Japan Airlines aircraft are collected by cabin crew after passengers disembark. The items are transferred to the Lost and Found office at the arrival airport, including facilities at Tokyo Haneda Airport and Narita International Airport.

Passengers who leave an item onboard must contact the Lost and Found office at the arrival airport or contact Japan Airlines customer service with their flight number, travel date, seat number, and a description of the missing item.

Items Lost at the Airport

Items lost inside airport terminals, including airline lounges, check-in halls, security checkpoints, boarding gates, and baggage claim areas, are handled by the airport Lost and Found department. Passengers must contact the airport authority or speak with a Japan Airlines representative for instructions on filing a report.

Lost or Missing Checked Baggage

Passengers whose checked baggage does not arrive on their flight must report the issue immediately at the Baggage Services Desk located in the baggage claim area. Airport staff create a Property Irregularity Report (PIR) containing details about the missing bag.

The report includes a reference number used to trace the baggage through the international WorldTracer. Baggage that remains unrecovered after 21 days is classified as lost and compensation procedures apply in accordance with airline policy.

Reporting and Follow-Up

• Passengers can submit a lost property report through the Japan Airlines website after leaving the airport.

• Items lost within airport facilities must be reported directly to the airport Lost and Found office.

• Passengers can contact Japan Airlines Customer Service for assistance and status updates.

Shall you need further information, please get in touch with Japan Airlines Customer Service in Tokyo using the contact details provided.

Head Office (HQ)	Tel	Office Hours
Japan Airlines 4-11, Higashi Shinagawa 2-Chrome, Shinagawa-ku Tokyo, 140-8605 Japan	0570-025-121 (within Japan) +81 3 6733 3062 (from Overseas)	7:00 am - 8:00 pm daily (Japan Time, GMT+9)

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