Kenya Airways Lost and Found

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Passengers traveling with Kenya Airways who misplace personal belongings or face baggage delivery issues can report the incident through the airline’s Lost and Found or the airport’s designated service points. Providing timely and detailed information supports the effective recovery and return of lost items.

Items Left on Board the Aircraft

Kenya Airways conducts cabin checks after each flight. Items found onboard are recorded and transferred to the airline’s lost property department.

Items Lost at the Airport

Property lost in airport areas is managed by airport authorities. Passengers must report such cases directly to the airport’s lost and found office.

Baggage-Related Lost Property

Missing or delayed baggage is processed through baggage service desks. Passengers receive tracking references to follow the status of their belongings.

Reporting a Lost Item

Passengers can file reports online or at airport counters. Required information includes flight details, baggage tags if applicable, and a full description of the item.

Recovery and Collection

Recovered items are returned after verification. Collection may take place at airport offices or through arranged delivery services.

Passenger Advice

Passengers are advised to retain baggage receipts and verify all personal items before leaving the aircraft or baggage claim area.

Shall you need further information, please contact Kenya Airways Customer Service in Nairobi as stated below.

Head Office (HQ)	Tel Number	Email
Kenya Airways Airport North Road Embakasi 00501 Nairobi Kenya	+254 711 024 747 (24x7)	customer.relations@kenya-airways.com

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