Korean Air Lost and Found

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Passengers who misplace personal belongings or experience baggage delivery issues while traveling with Korean Air can report the incident through the airline or airport Lost and Found services. Prompt reporting and accurate information assist in locating and returning lost property.

Korean Air Lost and Found
Korean Air Lost and Found

Onboard Lost Items

Items left onboard a Korean Air aircraft are collected by cabin crew after passengers disembark. The items are transferred to the Lost and Found office at the arrival airport, including facilities at Incheon International Airport and other destination airports.

Passengers who leave an item onboard must contact the Lost and Found office at the arrival airport or contact Korean Air customer service with their flight number, travel date, seat number, and a description of the missing item.

Items Lost at the Airport

Items lost inside airport terminals, including airline lounges, check-in halls, security checkpoints, boarding gates, and baggage claim areas, are handled by the airport Lost and Found department. Passengers must contact the airport authority or speak with a Korean Air representative for instructions on filing a report.

Lost or Missing Checked Baggage

Passengers whose checked baggage does not arrive on their flight must report the issue immediately at the Baggage Services Desk located in the baggage claim area. Airport staff create a Property Irregularity Report (PIR) containing details about the missing bag.

The report includes a reference number used to trace the baggage through the international WorldTracer. Baggage that remains unrecovered after 21 days is classified as lost and compensation procedures apply in accordance with airline policy.

Reporting and Follow-Up

• Passengers can submit a lost property report through the Korean Air website after leaving the airport.

• Items lost within airport facilities must be reported directly to the airport Lost and Found office.

Shall you need further information, please contact Korean Air Customer Service in Seoul as indicated below.

Head Office (HQ) Contact Email
Korean Air
260, Haneul-gil
Gangseo-gu
Seoul, Republic of Korea		 1588 2001
02 2656 2001
+82 2 2656 2001 (from overseas)		 customersvc@koreanair.com


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