Lion Air Lost and Found

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Passengers traveling with Lion Air who misplace personal belongings or experience baggage delivery issues can notify the airline’s Lost and Found or the airport’s designated service points. Providing detailed and timely information helps ensure the effective recovery and return of lost items.

Items Left on Board the Aircraft

Lion Air conducts cabin inspections after each flight. Items left onboard are collected and transferred to the airline’s lost property office.

Items Lost at the Airport

Items misplaced within airport areas are handled by airport authorities. Passengers must report such cases directly to the airport’s lost property office.

Baggage-Related Lost Property

Lost or delayed baggage is managed at airline counters. Staff open tracing files and provide reference numbers for follow-up.

Reporting a Lost Item

Passengers can report lost items at airport service counters or through official contact channels. Reports must include flight information and item descriptions.

Recovery and Collection

Items identified are returned through airport collection points or delivery arrangements coordinated with passengers.

Passenger Advice

Passengers are encouraged to check all personal belongings before disembarking and to keep valuables in hand luggage.

Shall you need further information, please contact Lion Air Call Center in Jakarta as stated below.

Head Office (HQ)	Contact	Email
Lion Air Lion Air Tower 7 Gajah Mada Jakarta 10130 Indonesia	+62 80 4177 8899 +62 21 6379 8000 (Call Center) +65 6339 1922 (Singapore) +60 03 7841 5333 (Malaysia)	customercare@lionair.co.id

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