Lufthansa Lost and Found

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Passengers traveling with Lufthansa who misplace personal belongings or experience baggage delivery issues may report the incident to the airline’s Lost and Found or the airport’s designated service points. Providing precise and timely information helps facilitate the prompt recovery and return of lost items.

Items Left on Board the Aircraft

Lufthansa records items discovered during post-flight inspections. These items are transferred to centralized lost property systems for tracking.

Items Lost at the Airport

Lost property within airport terminals is managed by airport authorities. Passengers must report such cases directly to the relevant airport office.

Baggage-Related Lost Property

Baggage delays or losses are handled through Lufthansa’s baggage tracing system. Passengers receive a file reference number to monitor progress.

Reporting a Lost Item

Passengers can submit reports online or at airport service desks. Reports must include flight details and accurate item descriptions.

Recovery and Collection

Items matched with reports are returned through airport collection points or courier delivery, subject to verification procedures.

Passenger Advice

Passengers are advised to retain baggage receipts and ensure all personal belongings are collected before leaving the aircraft or airport.

Shall you need further information, please contact the Lufthansa Service Center in Germany as stated below.

Head Office (HQ)	Tel	Email
Lufthansa Aviation Centre 60546 Terminal 1 Abflughalle A Frankfurt, Germany	+49 69 86 799 799	customer.relations@lufthansa.com

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