Nepal Airlines Lost and Found

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Passengers who lose personal items while traveling with Nepal Airlines must report the loss at the arrival airport without delay. Items may be misplaced on board the aircraft or within airport facilities.

Items Left on Board the Aircraft

Items left inside Nepal Airlines aircraft are collected by cabin crew and ground staff after arrival. These items are recorded and transferred to the airline’s designated handling office.

Items Lost at the Airport

Personal belongings misplaced within terminals, including at Tribhuvan International Airport, are managed by airport authorities. Passengers must contact the airport Lost and Found department directly.

Baggage-Related Lost Property

Passengers who do not receive checked baggage must report the matter at the arrival hall. A Property Irregularity Report (PIR) is created to enable tracking through the airline’s baggage tracing system.

Reporting a Lost Item

Reports must include flight number, travel date, and item description. Supporting documents such as baggage claim tags are required for baggage-related cases.

Recovery and Collection

Located items are held at the respective office for collection. Passengers must provide identification and reference numbers issued during reporting.

Passenger Advice

Passengers should label baggage clearly and retain all travel documents. Prompt reporting enables tracking actions to begin without delay.

Shall you need further information, please contact Nepal Airlines Call Center hotline in Kathmandu as stated below.

Head Office (HQ)	Tel Number	Email
Nepal Airlines (Head Office) Nepal Airlines Building Kantipath, Kathmandu	+977 1 422 1923 +977 1 571 8539 (International Ticketing) +977 1 571 8535 (Domestic Ticketing)	sales@nac.com.np rcra@nac.com.np dom.prgm@nac.com.np

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