Norwegian Air Shuttle Lost and Found

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Passengers traveling with Norwegian Air Shuttle who lose personal belongings can request assistance to locate and recover their items. Lost property may occur on board the aircraft or within airport facilities, and reports must be submitted to the appropriate authority based on where the item was misplaced.

Norwegian Air Shuttle Lost and Found

Reporting Lost Items

Passengers must report lost items as soon as possible. Items left on board must be reported directly to Norwegian Air Shuttle. Items lost within airport terminals must be reported to the airport’s lost and found office, including at Oslo Gardermoen Airport. Reports must include flight details, travel date, and a detailed description of the item.

Onboard Items

Items left on board the aircraft are collected by ground handling agents operating the flight. Passengers must provide the flight number, seat number, and a clear description of the item when submitting a report. Retrieval is arranged after the item is located and verified.

Checked Baggage Issues

For checked baggage that is delayed, lost, or damaged, passengers must report the issue immediately at the airline’s baggage service counter before leaving the airport. A Property Irregularity Report (PIR) is issued with a reference number required for tracking and claims processing.

Item Collection

Recovered items are returned through coordination with Norwegian Air Shuttle or the airport’s lost property office. Passengers must present valid identification and supporting documentation, including the PIR reference number for baggage-related cases.

Shall you need further information, please reach out to Norwegian Air Shuttle Contact Center in Norway using the following information: