Royal Air Maroc Lost and Found

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Passengers traveling with Royal Air Maroc who lose personal belongings should report the loss without delay at the arrival airport. Misplaced items may be found on board the aircraft or within airport terminal areas.

Items Left on Board the Aircraft

Items left on Royal Air Maroc aircraft are collected after each flight and recorded by ground staff. These items are transferred to the airline’s handling office for processing.

Items Lost at the Airport

Items misplaced within terminal areas, including at Mohammed V International Airport, are handled by airport Lost and Found services. Passengers must contact the airport authority.

Baggage-Related Lost Property

Passengers who do not receive checked baggage must report the matter at the baggage services counter. A Property Irregularity Report (PIR) is issued to initiate tracking procedures.

Reporting a Lost Item

Passengers must submit detailed reports including flight details, baggage tag numbers, and item descriptions. Supporting documents are required for processing.

Recovery and Collection

Recovered items are stored at designated service offices. Collection requires identification and reference documentation issued during reporting.

Passenger Advice

Passengers should label baggage clearly and retain travel documents. Immediate reporting supports tracking and recovery procedures.

Shall you need further information, please contact the Royal Air Maroc Call Center in Casablanca using the information provided below.

Head Office (HQ)	Tel	Email
Royal Air Maroc Angle Avenue des FAR et Rue Mohamed El Beqal Quartier Racine Casablanca 20250 Morocco	3260 (Local) 089000 0800 (Local) +212 5224 89797 (Int'l)	callcenter@royalairmaroc.com

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