Royal Brunei Airlines Check-in Information

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Passengers traveling with Royal Brunei Airlines can complete the check-in process using online platforms, self-service kiosks at the airport, or staffed check-in counters. These options allow travelers to obtain their boarding passes and finalize all required pre-departure procedures before proceeding to security screening and boarding gates.

Online / Mobile Check-in

Royal Brunei Airlines provides online check-in through its official website and mobile platform. The service opens 48 hours before departure and closes several hours prior to flight time, depending on the route. Passengers can confirm travel details, select seats, and obtain a digital boarding pass for use at the airport.

Self-Service Kiosks

Self-service kiosks are available at selected departure airports. These kiosks allow passengers to print boarding passes and baggage tags. Travelers with checked baggage can proceed to designated bag drop counters after completing the kiosk process.

Airport Counter Check-in

Airport check-in counters are available for all passengers who require in-person assistance. Counters open several hours before departure and close in accordance with airport and route requirements. Passengers must present valid travel documents, including passports and visas where applicable. Baggage is accepted and tagged at the counter.

Special Assistance

Passengers requiring special assistance, including mobility support, medical clearance, or traveling with infants, must complete check-in at the airport counter. Airline staff provide support for documentation verification and service coordination to ensure compliance with travel requirements.

Shall you need further information, please contact Royal Brunei Airlines Call Centre in Brunei using the information provided below.

Head Office (HQ) Tel Number Email
Royal Brunei Airlines
RBA Plaza, Jalan Sultan
Bandar Seri Begawan BS8811
Brunei Darussalam

+673 221 2222
 
brunei.callcentre@rba.com.bn


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