S7 Airlines Lost and Found

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S7 Airlines offers support to passengers who have lost personal items while traveling. Such items may be located onboard the aircraft, in airport terminals, or at airline counters. Passengers can file reports through the airline’s service channels or coordinate with airport authorities for recovery.

Items Left on Board the Aircraft

Cabin crew document items found onboard after disembarkation. These items are transferred to the airline’s ground handling department for registration and storage.

Items Lost at the Airport

Items lost within airport premises are handled by airport authorities. Passengers must contact the airport’s lost property office for inquiries and recovery.

Baggage-Related Lost Property

Missing or delayed baggage is reported at the baggage service counter. A Property Irregularity Report (PIR) is issued and entered into the airline’s tracking system for follow-up.

Reporting a Lost Item

Passengers must report lost items at the airport or through the airline’s official communication channels. Reports must include flight number, travel date, and item details.

Recovery and Collection

Items that are located are stored at designated facilities. Passengers are informed once identification is confirmed. Collection requires valid identification and supporting documents.

Passenger Advice

Passengers must keep baggage receipts and boarding documents. Essential and valuable items must be placed in carry-on baggage. Prompt reporting supports recovery procedures.

Shall you need further information, please contact the S7 Airlines Call Centre in Novosibirsk using the contact details provided below.

Head Office (HQ)	Tel Number	Online Chat
S7 Airlines Ob-2, Novosibirsk Region Russia, 633102	8 800 700 0707 (Russia Only) +7 495 783 0707 (International)	+7 495 783 0707 +7 495 777 9999

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