Scandinavian Airlines Lost and Found

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Scandinavian Airlines provides assistance for passengers who have misplaced belongings during their trip. Items may be found within the aircraft, throughout airport terminals, or at check-in counters. Reports can be made via airline customer support or through the airport’s lost property services.

Items Left on Board the Aircraft

Items found onboard are collected by cabin crew and transferred to ground services after arrival. These items are logged and stored by the handling team.

Items Lost at the Airport

Lost items within airport terminals are managed by airport authorities. Passengers must contact the airport lost property office for assistance.

Baggage-Related Lost Property

Baggage irregularities are handled at the airport baggage service desk. A Property Irregularity Report (PIR) is created to track delayed or missing baggage through the airline’s system.

Reporting a Lost Item

Passengers must submit a report at the airport or through the airline’s designated channels. Required details include flight information and a description of the item.

Recovery and Collection

Recovered items are stored until claimed. Passengers are notified upon identification. Collection requires proof of ownership and identification documents.

Passenger Advice

Passengers must retain travel and baggage documentation. Valuable items must be carried in hand luggage. Immediate reporting ensures proper tracking and handling.

Shall you need further information, please contact SAS in Stockholm directly using the information provided below.

Head Office (HQ) Tel Number Email
Scandinavian Airlines
Frösundaviks allé 1
169 70 Solna
Sweden
+46 8 797 3010 info@sas.se


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