Scoot Lost and Found

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Scoot provides support for passengers who misplace items during their journey. Belongings may be left on the aircraft, inside airport terminals, or at airline counters. Passengers can submit reports through official airline channels or contact airport authorities for assistance.

Items Left on Board the Aircraft

Items left onboard are collected after arrival by ground staff. These items are transferred to the handling team for logging and storage.

Items Lost at the Airport

Items lost within airport terminals are managed by the airport’s lost property office. Scoot does not retain items lost outside the aircraft.

Baggage-Related Lost Property

Passengers must report missing baggage at the airport baggage services desk. A Property Irregularity Report (PIR) is issued for tracking within the system.

Reporting a Lost Item

Passengers must submit reports at the airport or through official channels. Flight details and item descriptions are required for identification.

Recovery and Collection

Recovered items are stored at designated locations. Passengers are informed once items are identified. Collection requires proof of identity and ownership.

Passenger Advice

Passengers must retain travel documents and baggage receipts. Valuable belongings must be carried onboard. Immediate reporting supports the tracing process.

Shall you need further information, please contact Scoot's 24-hour Customer Service using the information provided below:

Head Office (HQ)	Tel / Email	Open
c/o Charles Taylor Aviation 140 Cecil Street #15-00 PIL Building Singapore 069540	+65 3138 4047	24x7

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