South African Airways Check-in Information

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Passengers traveling with South African Airways can check in via the airline’s online services, airport self-service kiosks, or staffed check-in counters. These options allow travelers to obtain their boarding passes and complete all necessary pre-departure formalities before proceeding to security screening and boarding gates.

Online / Mobile Check-in

South African Airways offers online check-in through its website. The service opens 24 hours before departure and allows passengers to confirm travel details, select seats, and download boarding passes.

Self-Service Kiosks

Self-service kiosks are available at selected airports. These kiosks provide passengers with the option to check in, print boarding passes, and issue baggage tags. Baggage can then be dropped at designated counters.

Airport Counter Check-in

Airport counters are available for all departing flights. Check-in opens several hours before departure and closes in accordance with flight schedules. Passengers must present valid travel documents, and baggage is processed at the counter.

Special Assistance

Passengers requiring special assistance must complete check-in at the airport. Airline staff provide support for passengers with reduced mobility, medical needs, or additional service requirements, ensuring all procedures are completed before boarding.

Shall you need further information, please contact South African Airways Global Contact Centre in Johannesburg using the information provided below:

Head Office (HQ) Contact Email
South African Airways
Airways Park, 32 Jones Road
Kempton Park, Johannesburg
South Africa
+27 11 978 1000 / 1111
0861 606 606 (sharecall in SA only)
reservationsjnb@flysaa.com
saacustomerservice@flysaa.com


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