South African Airways Lost and Found

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South African Airways assists passengers in recovering personal belongings lost during travel. Items may be left onboard aircraft, within airport terminal areas, or at airline service counters. Reports can be lodged through the airline’s customer support or with the airport’s lost property office.

South African Airways Lost and Found

Items Left on Board the Aircraft

Items found onboard are collected by cabin crew and transferred to ground handling staff. These items are recorded and stored for identification.

Items Lost at the Airport

Items lost within airport premises are handled by airport authorities. Passengers must contact the airport’s lost property office for assistance.

Baggage-Related Lost Property

Delayed or missing baggage is reported at the baggage service desk. A Property Irregularity Report (PIR) is issued and used to track the baggage through the airline’s system.

Reporting a Lost Item

Passengers must report lost items at the airport or through official airline channels. Reports must include flight details and item descriptions.

Recovery and Collection

Recovered items are stored at designated facilities. Passengers are notified upon identification. Collection requires valid identification and supporting documents.

Passenger Advice

Passengers must retain baggage tags and boarding passes. Valuable items must remain in carry-on baggage. Reporting must be completed promptly to initiate recovery.

Shall you need further information, please contact South African Airways Global Contact Centre in Johannesburg using the information provided below: